Safe Travels.
Swift Deliveries.

Booking & Reservation

• Bookings are subject to vehicle and seat availability.
• Customers must provide accurate passenger, contact, travel date and destination details.
• A reservation is confirmed only after the booking and required payment have been successfully confirmed
• Unpaid bookings remain subject to cancellation or release without prior notice.
• Reservations placed on hold are valid for 60 minutes only. If payment is not received within this period, the reservation will be automatically cancelled.
• Tickets are non-transferable unless approved by EDM Motors.

Reshcheduling

• Passengers may request to reschedule their journey subject to availability.
• Requests made more than 24 hours before departure shall attract a rescheduling fee of 25% (percent) of the ticket value.
• Requests made between 12 and 24 hours before departure shall attract a rescheduling fee of 30% (percent).
• Requests made less than 12 hours before departure may not be accepted.
• All rescheduling is subject to seat availability and prevailing fares.
• The Company reserves the right to refuse rescheduling during peak travel periods.

Check-in & Departure

• Passengers should arrive at the departure location 30–45 minutes before departure.
• Boarding may close 10 minutes before the scheduled departure time.
• Late arrival may result in loss of the reserved seat.
• Departure times may change where required for safety, operational or regulatory reasons.
• Where an alternative vehicle is unavailable, the Company shall not be responsible for providing refunds or alternative transportation.
• Passengers are encouraged to comply strictly with the Company's check-in requirements

Refunds & No-Show Policy

• Except where otherwise required by applicable law, all ticket purchases are final and non-refundable.E.D.M Motors Transit Services Ltd. operates a strict no-refund policy.
• Passengers who fail to travel due to late arrival at the departure point, failure to appear for the scheduled journey, or other passenger-related reasons will not be eligible for a refund.
• Where a trip is cancelled by EDM Motors for operational reasons, customers will be contacted regarding available rescheduling or refund options.
• A passenger who fails to report for boarding at the scheduled departure time, without prior cancellation or an approved rescheduling arrangement, shall be considered a no-show. In such circumstances, the Company reserves the right to cancel the passenger’s reservation without refund, and the unused ticket shall not be automatically transferable or reusable for a subsequent journey.
• Customers wishing to cancel a reservation should notify the Company at least 24 hours before departure.
• Failure to appear without prior notification shall constitute a no-show.
• Customer cancellations do not qualify for refunds.

Force Majeure

EDM Motors shall not be liable for delays, cancellations, route changes or inability to provide transportation caused by events beyond the Company's reasonable control, including accidents, floods, severe weather, road closures, security incidents, civil unrest, strikes, fuel shortages, pandemics, government directives, natural disasters or other unforeseen emergencies.

Where a force majeure event affects a trip, EDM Motors will make reasonable efforts to notify affected passengers and, where practicable, offer an alternative departure, rescheduling or other available resolution.

Luggage & Parcels

• Passengers are responsible for ensuring that luggage and personal items are Clearly label with thier names, telephone numbers and properly secured.
• Valuable items including laptops, mobile phones, jewellery, passports, cash, confidential documents, and other fragile items must be carried as hand luggage.
• The Company accepts no responsibility for valuables packed inside checked luggage.
• Oversized, restricted or unusually heavy items measuring approximately more than 24inch together with one small hand bag may require prior approval.
• Parcel and goods transportation may be subject to separate terms and charges.

Child Safety & Comfort Policy

• The Company recommends that children occupy the rear seats where appropriate for their comfort and safety.
• Children aged 0 to 6 years may share one seat with one parent or guardian.
• One adult may not occupy one seat with two children aged between 0 and 5 years.
• Children aged 7 years and above must occupy their own seat and must have a valid ticket.
• Children below 7 years shall not travel unaccompanied.

Fare Information

• All fares are determined in accordance with applicable laws and operational costs.
• The Company reserves the right to revise fares due to economic conditions, fuel price increases, government regulations, or other operational factors.
• Customers who complete payment before any fare adjustment shall retain the original fare paid.
• Customers with open ticket will pay the diference of the new applicable rates
• New bookings made after a fare adjustment shall attract the prevailing fare.
• Promotional fares may be subject to separate terms and conditions.

Ticket Validity

• Unused tickets or approved rescheduled bookings remain valid for ninety (90) days from the original booking date.
• Tickets not used within this period shall automatically expire.

Privacy

• The Company shall collect and use customer information only for operational, security, service, and legal purposes in accordance with applicable laws.

Limitation of Liability

• To the extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential losses arising from use of its services.

Customer Complaints

• Complaints should be submitted through official customer service channels within seven (7) days of the journey. The Company shall review and respond within a reasonable time.

Governing Law

• These Terms shall be governed by the laws of the Federal Republic of Nigeria. Disputes shall first be resolved amicably and, where necessary, referred to a court of competent jurisdiction in Nigeria.

Severability

• If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Amendments

• EDM Motors Transit Services Ltd reserves the right to amend these Terms and Conditions at any time. Updated versions shall become effective immediately upon publication through the Company's official communication channels. Continued use of the Company's services constitutes acceptance of the revised Terms and Conditions.

Vehicle Breakdown, Delays & Alternative Arrangements

• The Company undertakes regular maintenance and reasonable preventive measures to ensure that its vehicles remain safe and operational. However, unforeseen mechanical faults, breakdowns, or other operational disruptions may occur despite such measures. In the event of a vehicle breakdown during a journey:
• The Company will, where reasonably practicable and subject to vehicle availability, provide a replacement vehicle or make alternative transportation arrangements to enable passengers to continue their journey.
• A ticket affected by an in-transit vehicle breakdown shall not be transferable or reusable for another journey unless otherwise approved by the Company.
• No refund shall be automatically due solely as a result of an in-transit mechanical breakdown, particularly where the Company has made reasonable efforts to provide alternative transportation or complete the journey.
• The Company shall not be responsible for indirect, incidental, special, or consequential losses arising from delays or disruptions, including missed flights, hotel reservations, business appointments, examinations, interviews, connecting transportation, or other scheduled engagements.
• Passengers are therefore advised to allow sufficient time and make appropriate contingency arrangements when planning journeys involving flights, examinations, interviews, business appointments, or other time-sensitive commitments.
• Nothing in this policy shall be interpreted as excluding any liability or obligation that cannot lawfully be excluded or limited under applicable Nigerian law.

Passenger Conduct & Safety

• Passengers must comply with lawful instructions from drivers and EDM Motors representatives.
• The Company reserves the right to inspect luggage where necessary for safety or security purposes as Illegal, dangerous, firearms without lawful authorization, Any item prohibited by Nigerian law or prohibited items are not permitted.
• EDM Motors may refuse boarding where necessary for passenger, staff or vehicle safety.
• The Company may stop at designated terminals to pick up passengers, conduct routine inspections, or comply with regulatory requirements.
• Journey times are estimates only.
• Operational delays may occur due to traffic, weather, security checks, mechanical inspections, road conditions, or other operational requirements.
• The Company shall not be liable for delays arising from these circumstances.

Terms and Conditions

• By making a payment or purchasing a ticket, the customer confirms that they have read, understood, and agreed to be bound by the Terms and Conditions of E.D.M Motors Transit Services Ltd., as published on the Company’s official website, mobile application, and displayed at its terminals.